Services
We assess Your Business for FREE.
Our team will come onsite to your business operation, understand your challenges and give recommendations on areas for improvement.
Improve Your Services and Operation (Kaizen)
Lead and enhancing services and operations through Kaizen, continuous improvement.
Sample 1: Improve wait time to see a doctor in the emergency department at four hospitals in Ontario with teams of doctors and nurses.
Sample 2: Improve production output by over 50% and meeting customer demand at both a Windsor logistics and automotive assembly plant.
Coach Management Teams
Empowering your management teams using Toyota's award-winning 'board to floor' management practices to stabilize service delivery and quality excellence.
Sample: Coach CEO and VPS, directors and managers at a Markham hospital network to use Toyota's shopfloor management approach to manage the quality of their care delivery to patients.
Develop Leaders
Train and guide your leaders to drive sustainable improvements derive from Toyota Kata and Lean Thinking.
Sample: Teach and develop 20+ frontline staff and leaders in a year at a local municipal on improvement projects worth over $250,000 in cost avoidance/savings.
Faciltate a Workshop
Build engaging and interactive workshop for improvement, teamwork and strategy.
Workshop Types: Kaizen, Lean Training, Goal and measurement development, Lego Serious Play Team Building, and Strategy Planning
Sample: Facilitated a two-day LEGO serious play strategy planning with a US packaging manufacturer conglomerate to develop their 18-month goals and objectives.
Launch a Program
Helping you design and launch impactful programs that adds value to your business operation and logistics.
Program Types: Risk Management, Service Charter, Customer experience, Lean Management, Agile Development, Project Management Office.
Sample: Designed and launched a right-sized risk management program for a health regulator, enhancing risk oversight and board education.
Software and Product Development Management (Agile)
Guiding quick, efficient and high-quality software and product development management based on leading industry practices.
Sample: Optimized software development cycles for an Ottawa-based P2P rental platform, enhancing customer satisfaction with rental returns.
Identify the Right Measures
Research, recommend and pinpoint meaningful performance measures to accelerate your service delivery and issue management.
Sample: Advising municipalities to evolve from retro specific reporting to proactive on performance measurement and timely service management.
Artificial Intelligence (AI) Product Integration
Seamless integration of AI into your products.
Sample: Co-designed a crowdfunded app with AI sentiment analysis for actionable feedback.
Client Testimonials
I had the privilege of being mentored by Rick during my secondment to the Quality department. Rick's natural leadership qualities, coupled with his boundless enthusiasm and energy, were instrumental in our team's success. Under his guidance, I not only gained insight into the world of CQI but also learned invaluable lessons on effective facilitation, coaching, and the art of truly understanding one's audience to make a meaningful impact.
Patrick Wong
Healthcare Leader & Educator
Rick's knowledge of CQI processes is laudable and his eagerness to share that knowledge and demonstrate the value a CQI mindset can deliver is contagious. He understands that while technology and work process are key to quality improvement, buy-in from people is critical for success. Rick's positive energy and instinctive leadership skills are sure to ignite enthusiasm in any team.
Connie Campbell
Director, Ontario College of Pharmacists
I consider Rick to not only be an expert in the field of continuous improvement, but also a great mentor whose support during our working relationship inspired me to stretch the boundaries of my knowledge in this field. Rick's extensive knowledge, enthusiasm and generosity with his time are but a few of his most notable attributes. His ability to answer a call and utilize his coaching skills to facilitate a discussion not only supports positive outcomes but also creates unique educational opportunities.
Pauline Warden
Clinical Quality Safety Leader at Lakeridge Health